01Acceptance of Terms
◆By accessing our website or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
◆If you do not agree with any part of these terms, you may not use our services.
◆These terms apply to all visitors, clients, and users of Untold Tech Solutions services.
02Services
◆Untold Tech Solutions provides technology services including DevOps engineering, cloud infrastructure, web development, SEO, AI integration, and technical consultation.
◆Specific deliverables, timelines, and pricing for each engagement are defined in individual project agreements or statements of work.
◆We reserve the right to refuse service to anyone for any reason at any time.
◆Service availability may vary and we do not guarantee uninterrupted access to our website or client systems during scheduled maintenance windows.
03Payment & Billing
◆Payment terms are specified in individual project agreements. Standard terms require a deposit before work commences.
◆Invoices are due within 14 days of issue unless otherwise agreed in writing.
◆Late payments may incur interest at 1.5% per month on the outstanding balance.
◆We reserve the right to suspend work on any project where invoices are more than 30 days overdue.
04Intellectual Property
◆Upon full payment, clients receive full ownership of custom code and assets developed specifically for their project.
◆Untold Tech Solutions retains ownership of any pre-existing tools, frameworks, libraries, and proprietary methodologies used in delivering services.
◆We reserve the right to display completed work in our portfolio unless a written non-disclosure agreement is in place.
◆Open source components used in projects remain under their respective licences.
05Confidentiality
◆We treat all client information as confidential and will not disclose it to third parties without your written consent, except as required by law.
◆Clients must not disclose our proprietary processes, pricing, or internal tooling to competitors.
◆Confidentiality obligations survive the termination of any service agreement.
06Limitation of Liability
◆Untold Tech Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
◆Our total liability in any matter arising from a service engagement is limited to the total fees paid by the client for that specific engagement.
◆We are not responsible for third-party service outages (e.g. AWS, Firebase, Vercel) that affect client systems.
◆Clients are responsible for maintaining backups of their own data prior to any infrastructure work.
07Termination
◆Either party may terminate a service agreement with 14 days written notice.
◆Upon termination, clients are responsible for payment of all work completed up to the termination date.
◆We will provide a handover of all client-owned assets and credentials within 7 business days of termination.
◆Clauses relating to intellectual property, confidentiality, and payment survive termination.
08Governing Law
◆These terms are governed by the laws of the Republic of Kenya.
◆Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
◆We will attempt to resolve disputes amicably before resorting to formal legal proceedings.
09Contact
◆For questions about these Terms of Service, please contact us at hello@untolddevops.site.
◆Untold Tech Solutions, Nairobi, Kenya.
These terms may be updated periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms. We recommend reviewing this page regularly.
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